FAQ
Q. Is the Residential Home Registered?
A. Yes, the Home is registered with the Care Quality Commission to care for 37 residents and is managed by Marlene Kelly our Registered Manager with considerable years of experience.
Q. Can we see any documentation as to the Home and its standards?
A. Yes, the Home’s Care Quality Commission Inspection Reports can be found on display both at the Home and by clicking on the following underlined link: https://www.cqc.org.uk/location/1-5340769700 for our latest inspection report.
Q. What happens before I come into the Home?
A. Prior to admission, the Manager, or a senior member of the staff, will make an appointment to visit you at home or in hospital. This allows us to carry out an assessment of your care needs. Although you may need some help in caring for yourself, we hope you will continue to undertake those daily tasks you are currently able to do. Your “Key Worker”, will help to plan a programme of individual care to ensure you get the help you need.
Q. Can I have a lie in if I feel like it?
A. Of course you can. You can simply request breakfast at a later time.
Q. Will I have a Care Plan?
A. A Care Plan will be tailored to meet your individual needs. You can be closely involved with this if you wish. It will be reviewed on a regular basis. A copy of the Care Plan can be obtained from your Key Worker as required.
Q. Can my family and grandchildren visit me?
A. Yes, most residents in our Home remain in close touch with their family. We think this is very important, and as well as calling to see you, we would like them to become involved in the life of the Home. Visitors, including, children and grandchildren are most welcome in the Home at any time.
Q. Can I bring my own items of furniture?
A. Yes, as long as the items are able to fit practically within your bedroom and meet the fire safety regulations.
Q. What if I need to see a Dentist or the Optician?
A. We have a visiting Dentist and Optician who will call whenever needed.
Q. What would happen if Auburn Mere were to close?
A. In the unlikely event of this happening, we would inform the Care Quality Commission and contact the Social Work Department to arrange alternative accommodation. Residents and their families or advocates would be kept fully informed and involved at all stages of this process.
Q. What is the continuity and level of staffing like in the Home?
A. We are very fortunate that our staff remain loyal and committed to Auburn Mere and have therefore remained in continuous service for quite some time. Staffing levels are always set to ensure that staff have sufficient time to care for the Residents needs.
Q. What arrangements, if any, are made to cater for religious requirements?
A. Auburn Mere respects all religious denominations. We have links to most of the local Church’s and religious organisations. Families or friends are welcome to take you to organised services. We have a monthly communion, held in the Home.
Q. Who will look after my medicines?
A. All medicines prescribed by a Doctor are stored in secured medicine cabinets and are dispensed at the prescribed times by the Senior Support Worker on duty. However, should you prefer, and are able to look after your own medicines, this can be arranged.
Q. Does the Home have a formal contract stating terms of Residency?
A. Yes, we have a full and comprehensive contract that has been compiled in accordance with the Office of Fair Trading guidelines to ensure ease of use.
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Q. Do you accept residents who live with from dementia?
A. Yes. Some of our residents within Auburn Mere have dementia and the staff has the requisite skills to care for them.
Q. Can you tell me how to find other homes?
A. Yes, you can go to the Care Quality Commission’s site by clicking on the following underlined link: http://www.cqc.org.uk/public
